How we'll
support you

From a comprehensive induction, to ongoing training and support, our experienced team will give you the tools and guidance to grow all areas of your business.

Your
induction

To get your new business going, you will spend a week at our support centre working with all departments, followed by two weeks with two best-practice stores.

Empty Hairhouse salon

Setting up
your store

We'll work with you to transform an empty store into one that's ready for a grand opening, and we'll provide comprehensive team training and on-the-floor coaching post launch. Owners taking on the transfer of existing stores will spend the first week with their business development manager, and receive in-store guidance from our learning and development team to ensure the transfer is smooth and stress free.

The hair care shelves inside a Hairhouse retail store

Your point
of contact

You will be assigned a business development manager armed with experience and success within the hair and beauty industry. They will provide guidance and direction via scheduled phone calls and monthly visits.

Two middle-aged women chat in the aisle of a Hairhouse store

Ongoing
training

You will be offered a number of opportunities to upskill at leadership training, retail training, territory meetings, industry conferences, as well as salon technical training sessions. You will also have access to our interactive online platform with learning materials and training modules for yourself and your employees at all levels of the business.

A young Hairhouse employee shows a female customer through the hair care products shelf

Your business
marketing

The Hairhouse marketing department is here to plan and the execute all brand and national marketing campaigns, to promote the entire Hairhouse network. To supplement this, you will be provided with tools – such as template campaigns developed by our in-house creative design team – to execute local marketing.

The styling tools wall inside a Hairhouse store showcases different hair dryers and hair straighteners

Your
property

We manage all leases and renewals, so you can enjoy the most viable rental deal possible. We encourage store owners to develop a relationship with the landlord, knowing that we are here to support you with any day-to-day property issues or queries.

The exterior glass wall of a clean and quiet Hairhouse salon

Your
Support team

All store owners have access to our expert team who are here to help you set up and grow your business.

  • The Hairhouse Business Managers are your daily support point of contact. They’re here to assist with all in-store hiring, training, local area marketing and merchandising. They will help you to meet your financial and business goals.

  • Our Chief Operating Officer is a key member of our senior management and executive team, responsible for strategy and sustainable growth across all functions of the business.

  • The Executive General Manager of Marketing and Creative is our driving force of innovation and business development, handling the long-term marketing and brand strategy.

  • The Operations and Merchandise Manager directs and specialises in the provisions of goods and services. They oversee merchandising, buying, in-store activities and tactical and operational functions to meet the expectations and needs of customers and store owners.

  • Our Information and Communication Technology Manager leads the planning, organisation, direction and coordination of our computer and telecommunication systems. With a team of ICT specialists, they’re here to assure the maintenance, development and troubleshooting of operating systems.

  • Our General Manager of Operations plans, directs and coordinates the company’s processes in conjunction with our business managers. They’re here to drive the operational performance in all stores.

  • The General Manager of Property oversees a team responsible for all leasing, franchising, design and construction operations. Their team is here for all your property functions including management, store transactions, store fit-outs and builds.

  • The Head of Human Resources maintains and enhances the company’s overall morale by implementing and evaluating employee relations and human resource policies, programs and practices. They will provide you with HR advice and solutions.

  • Our senior legal counsel team is responsible for all legal aspects of the business including agreements and advice.